We understand that sometimes plans change. Please review our cancellation policy below regarding personalized skincare orders.
1. Order Processing Time
Because our skincare products are customized for each customer, we begin processing your order shortly after it is placed.
For this reason, cancellations are only allowed within 1 hour of placing the order. After this time, the production process begins and the order can no longer be canceled.
2. How to Cancel
If you wish to cancel your order, contact us as soon as possible:
📧 support@evialcosmetics.com
Include your full name and order number in your message.
If your cancellation request is received within the allowed time, we will confirm the cancellation and issue a full refund.
3. Orders That Cannot Be Cancelled
We cannot cancel an order if:
More than 1 hour has passed since purchase
The product has already been prepared or shipped
The item is already delivered
In such cases, our Refund Policy will apply.
4. Changes to This Policy
We reserve the right to update this cancellation policy at any time. Any changes will be posted here.
