Thank you for shopping with us. We strive to provide you with high-quality, personalized skincare products. Because our products are customized specifically for your skin profile, we have specific rules regarding returns and refunds.
1. Customized Products
All of our skincare products are made based on your unique quiz responses and cannot be resold. For this reason, we do not accept returns or offer refunds on personalized products unless they are damaged or defective upon arrival.
2. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will review the case and, if approved, we will offer a replacement or refund at no additional cost.
3. Refund Eligibility
Refunds may be issued in the following cases:
Product arrives damaged or defective
Order not received due to our error
Duplicate charge or payment
Refunds will be issued to the original payment method within 5–10 business days after approval.
4. Non-Refundable Situations
We do not offer refunds in the following cases:
Change of mind after purchase
Dissatisfaction with product results (due to the personal nature of skincare)
Incorrect quiz answers provided by the customer
5. How to Request a Refund
To request a refund, please contact our support team at:
📧 support@evialcosmetics.com
Please include your order details and reason for the request.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page.
